How Can Real Estate Professionals Escalate a Short Sale Issue to Fannie Mae?
If you are a Realtor seeking assistance with an active short sale, you can escalate certain short sale issues directly to Fannie Mae to get the answers you need. You should contact Fannie Mae when:
- You are ready to list a property and need a recommended list price.
- You want to contest a value Fannie Mae has assigned to a listed property.
- You haven't heard back from the servicer
- You have an issue with an offer currently under negotiation
To contact Fannie Mae about a short sale issue:
- Determine if Fannie Mae owns the loan by using our Loan Lookup tool.
- Read Contacting Fannie Mae about an Active Short Sale to learn about the information you'll need to provide.
- Ask your client to complete Fannie Mae's Borrower Authorization Form.

Sheila Newton, CDPE
Sheila Newton Team
RE/MAX Realty Professionals
864-225-1205 (direct)










